This Privacy Policy explains how Clean Wins, operated by Win Top Ltd, collects, uses, stores, and protects your personal data when you use our web platform. It applies fully to all players residing in the United Kingdom. Please read it carefully so you understand your rights and our responsibilities.

What We Collect and Why

When you create an account with us, we collect information such as your name, date of birth, email address, and payment details. This information is necessary to verify your identity, process deposits and withdrawals, and comply with our obligations under our licence issued by the Anjouan Gaming Authority. During transaction processing, we also collect financial data — including the payment method used and transaction amounts — to ensure accurate record-keeping and to detect any irregular activity on your account.

We do not collect more information than is reasonably required for these purposes. Every piece of data we ask for serves a specific operational or regulatory function, and we will not use it for anything beyond what is described in this policy without first informing you.

How We Protect and Share Your Data

Your data is protected using 256-bit SSL encryption across all connections to our web platform. Information is stored on secure servers with restricted internal access, meaning only authorised personnel with a legitimate operational need can view your records. We take reasonable technical and organisational measures to guard against unauthorised access, loss, or disclosure.

There are limited circumstances in which we share your data with external parties. We may pass relevant information to payment gateway providers when processing your deposits or withdrawals, to identity verification services when confirming your account details, and to regulatory or law enforcement authorities where we are legally required to do so. We do not sell your personal data to third parties, and any external party we work with is required to handle your information securely and in accordance with applicable data protection standards.

We retain your personal data for as long as your account remains active. Following account closure or a period of inactivity, we keep your records for the duration required by our regulatory obligations. Once that retention period has passed, your data is securely deleted or anonymised. If you wish to close your account and request removal of your data, you may do so by contacting our support team through the channels available on our web platform. We will respond to such requests promptly and in line with our legal obligations.

You have the right to request access to the personal data we hold about you, to ask us to correct any inaccuracies, or to request deletion where permitted. To exercise any of these rights, please reach out to our support team. We aim to handle all data-related requests fairly and without undue delay.

If we make any material changes to this Privacy Policy, we will notify you through our web platform before those changes take effect. Continued use of the platform following notification will be taken as acceptance of the updated terms. We encourage you to review this page periodically to stay informed about how we handle your information.