If something isn't working the way it should, or you simply have a question about your account, we want to hear from you. The details for reaching our support team are listed on this page — this section explains what to expect once you do.

What our team can help with

The people who handle your messages are authorised to deal with a wide range of account matters: deposit and withdrawal queries, bonus eligibility and wagering questions, verification documents, technical issues with games, and general account access problems. You do not need to escalate anything before contacting us — come to us first and we will work out together whether it needs to go further.

To help us resolve your issue in a single exchange, please include your registered username or email address, a clear description of what happened, and — where relevant — the date and time of the event, the game or transaction involved, and any error messages you saw. The more specific you are, the less back-and-forth is needed.

Responsible gambling requests

If you are writing to us about a deposit limit, a cooling-off period, or a self-exclusion request, we treat those messages differently from standard queries. They are acted upon as a priority, and we will not attempt to talk you out of any restriction you ask for. Once a self-exclusion is in place, it cannot be reversed during the period you have chosen, and we will not accept requests to lift it early. If you are in any doubt about which option suits your situation, tell us what you are experiencing and we will explain the choices available to you.

Players based in the United Kingdom are fully supported and can contact us through any of the channels listed on this page without restriction.

Formal complaints

If your issue is not resolved to your satisfaction through standard support, you have the right to raise a formal complaint. Let us know clearly that you wish to do so, and your case will be reviewed by a member of the team with the authority to make a final decision on our behalf. We will acknowledge your complaint and keep you informed as it progresses. If you remain dissatisfied after our internal process is complete, you may refer the matter to the relevant external body — details of which are available in our Terms and Conditions.

One thing we will never do: we will never ask you for your password, your full card number, or any security credential via email or chat. If you receive a message claiming to be from us that asks for this kind of information, do not respond to it and contact us immediately through the channels on this page.

We are here to help you get things sorted. Reach out through whichever channel suits you and we will take it from there.